Business Negotiation Tactics

Using diplomacy and tact to achieve the desired outcome

The most important factor in business negotiation tactics is to focus on the eventual outcome by communicating with diplomacy.

You may find yourself in situations where you have a very valid point and you may also be absolutely correct. You may also have the perfect response to prove the other person wrong, but this won't always lead you to your ultimate goal.

The perfect answer might prove that person wrong and at the same time destroy their ego. You have boosted your own self-esteem but shown little diplomacy and tact and probably very little negotiation tactics.

Communicating with diplomacy takes a conscious effort. It means putting aside your own emotions and acting in a way that is productive towards your required end result.

Having good negotiation tactics means assertively expressing your opinion, thoughts, feelings or ideas honestly and directly whilst avoiding offending the other person.

Your diplomacy and tact means they are more likely to be receptive to the information you are passing to them.

Using negotiation techniques means you must give it time; it can take a while and persistent diplomacy and tact to change a person’s view. Don’t expect to state a point and have the other person immediately agree with you.

Colleagues can be defensive in the heat of a discussion and can often dispute a point without logically reviewing it first. Often the most effective way of communicating with diplomacy is to clearly state your point then step back and let the other person speak their mind; this also provides you with an insight into their negotiation techniques.

The trick to having good negotiation tactics is to try and find the right balance between being persistent and giving time and space for the point to sink in.

By presenting your opinions using diplomacy and tact the receiver will be receptive enough to think about your point after they leave the conversation. Try not to allow others to drag you into an aggressive argument, excuse yourself from the conversation if it moves in this direction and if you cannot communicate with diplomacy then avoid getting involved.

Do not interrupt others and do not allow people to interrupt you. If they do, politely say “just let me finish”.

Having negotiation techniques means you will pay attention to what people are saying and consider their point of view. You will figure out what their goal is and what their emotions are about and also how they might be trying to manipulate you in a certain direction.

Try to focus on facts and not feelings, be objective and avoid your own subjective opinions whenever necessary.

As with all negotiations in life, prioritise the issues that are the most important and don’t try to cover every issue at once. Stay focused and always be thinking about what you can say to have your needs met effectively by the end of this interaction. This should be your main objective.

Other Business Etiquette Skills to learn on this Site:

Business Email Etiquette

Business Meeting Etiquette

Business Phone Etiquette

Interview Etiquette

Interview Thank You Letters

Interview Dress Codes

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The Author, Emma Dupont, runs various courses in London during the year.

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